Résumé

Click below to download my resume. For the highlight reel, scroll on:

At a glance

Builder inside a Fortune 5 machine: deputy product owner in Optum’s Stepwise suite—turning models into sellable software and playbooks that travel.
Calm in the chaos: cut onboarding from 140+ days → under 90, erased a 350,000‑claim backlog, and aligned sales × actuarial × ops around one source-of-truth.
Policy‑to‑product range: 100+ executive interviews, 60+ pages of published research, and an EDI overhaul on a 9 figure operating income line of business.

Selected work — 3 micro cases

Optum Advisory (Analyst → Consultant → Senior Consultant, Aug 2021–Present)

From model to market: Stepwise productization

Context: A promising model without a market face. My lever: as Deputy Product Owner, I shaped a sellable service—wrote the story, priced the unit economics, set internal protocols, and ran deployments across environments while directing global data ops (India & Ireland) and onshore regression testing. Outcome: a launch‑ready offering with a repeatable delivery spine.

Proof/artifact: sales deck • Process / Testing Paradigm • governance checklist

The onboarding clock: 140+ days down to under 90

Context: New‑client onboarding dragged. My lever: I project‑managed a sprint and mapped the bottlenecks, enforced one success metric across teams, and streamlined tech platforms. Outcome: onboarding time fell from 140+ days to <90;x

Proof/artifact: Market Research Deck • New SOPs/Org Chart/Managers • Automated Issue Tracking System

Backlog & payment integrity

Context: A 350,000‑claim backlog and vendor error left over‑/under‑payments hidden across 150 providers. My lever: mobilized global teams, designed a bespoke detection method, and rebuilt processes with 30+ SOPs. Outcome: backlog eliminated; random audit fails down 85%+; durable controls in place.

Proof/artifact: 100+ Individual Provider Negotiations • indexed trend chart (numbers normalized) • QA checklist.

ACA Exchange PlaybookPresentation to 70+ clients; NPS 80.

Credentialing SOPs30+ SOPs; random audit fails ↓ 85%+.

PowerPoint SMEOnboarded New Hires by teaching fundementals of business powerpoint presentations. A core skill in the consulting business.

Quotes I live by:

"There is nothing more powerful than an idea whose time has come".
"The only safe ship in a storm is leadership.".
"If people like you, they’ll listen to you, but if they trust you, they’ll do business with you."

Education & skills (one‑liner)

George Washington University — B.A. International Affairs, Magna Cum Laude (GPA 3.7). Stack: SQL, Python, R, Ruby, Excel VBA; Agile/Kanban/Scrum; Jira, Salesforce, Workfront, OpenAir. Languages: English; Italian; Korean (student).